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LG India Warranty Policy
LG Electronics India Pvt. Ltd (hereinafter referred to as LG) warranty to the original purchaser that the equipment is warranted as per the warranty period and subject to the warranty terms and conditions as mentioned herein below. If the equipment should prove defective due to faulty material or workmanship within the said warranty period, LG shall repair the defective part/equipment or swap the same with a part/equipment as per the warranty terms and conditions given below. The warranty shall thereafter continue only for the unexpired period in the original warranty.
WARRANTY TERMS & CONDITIONS
1.WARRANTY PERIOD:
The warranty period for the products will be for a period as specified in table below. The Warranty period starts from the Distributor/Dealer Tax Invoice date or from the date of manufacture as appearing on the back label of the product. Whichever is later. This warranty will automatically terminate on the expiry of the above period, irrespective of the fact that during the period of warranty the equipment may not have been in use for any time for any reason whatsoever, including any technical breakdown, time taken for repairs, replacement and transit etc.
LCD MONITOR - 3 YEARS.
MONITOR TV - 3 YEARS.
COMMERCIAL DISPLAYS - 3 YEARS.
PROJECTOR - 2 YEARS.
DVD-WRITERS - 1 YEAR.
LAPTOPS - 1 YEAR.
2.REQUIREMENT FOR WARRANTY AVAILMENT:
Warranty can be availed when the Invoice copy is presented to LG/ its Authorised Service Center for Warranty period validation or the back label of the product where date of manufacture is mentioned. LG / its Authorised Service Center reserves the right to refuse free of charge service if the warranty period as per the manufacture date or distributor invoice date, has expired with respect to the table mentioned above. The customer shall provide the original invoice for necessary verification as proof of “Original Purchaser” and produce the same as and when requested by LG/ its Authorised Service Center.
This warranty is not valid under the following conditions:
a. Serial number is deleted, defaced, altered or damaged.
b. Warranty label or sealed label is changed or damage.
c. Repaired or opened by non-Authorised Service Center or people.
This warranty shall not cover the cost of transportation of the Product from customer’s premises to LG/ Authorised Service Center and back.
3.LG / Authorised Service Centers will provide On-site or RTB (Return-To-Base) service as specified in the table mentioned below.
This warranty is valid within the entire state of GOA where LG /Authorised Service Center are located. The list of LG Authorised Service Center locations is available on LG Website.
4.LIABILITY:
Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall not extend beyond the warranty period. Under no circumstances shall LG/ its Authorised Service Center be liable in any manner, whatsoever, to indemnify the customer for any loss, injury, or damage of any kind, direct or indirect, howsoever caused including any damage, or any consequential loss caused to the customer for the reasons of failure to repair the defective part/ equipment or swap the equipment with the refurbished equipment within any specified time frame.
5.EQUIPMENT PERFORMANCE:
The equipment covered by this warranty terms & conditions is designed to give optimum performance if the equipment is serviced by LG/ its Authorised Service Center or are in conformance to the quality standards and specifications approved by LG.
6.POWER:
The customer shall ensure that the equipment is provided with the voltage input as specified in the product documentation or back label of the product at all times.
7.FORCE MAJEURE:
LG/its Authorised Service Center shall not be liable for the non-performance caused by the circumstances beyond its control, including but not limited to work stoppages by LG employees/ its Authorised Service Center employees or employees of others, fires, civil disobedience, civil commotion, riots, rebellions, act of God and similar occurrences.